Hello,
As part of our ERP system go-live, we identified a performance issue that affected some deliveries. Our system is receiving orders and products continue to be shipped.
We have addressed the main issue causing shipping delays and continue to see improved performance.
While our Global, IT and Canada business teams are on-site working to ensure the system is restored to full capability, some customers may still experience a delay in their shipments.
If you have questions about your order, please call our Customer Care toll free number 1.877.878.7778.
We appreciate your patience and understanding as we work to resolve this issue.
Tania Batina
Director, Information and Technology, Canada
Rob Eisa
Vice President, Operations and Supply Chain, Canada